Nimbus Communications Mobile Service Privacy Policy
Effective Date: September 19, 2025
Nimbus Communications ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of our mobile service customers and website users. By using our mobile services or interacting with our website, you consent to the practices described in this policy.
1. Information We Collect
We collect information directly from you, automatically through our network, and from third parties.
A. Personally Identifiable Information (PII)
This is information you provide when you sign up for service, purchase a device, or contact us:
Contact Information: Name, billing address, mailing address, email address, and phone number.
Account & Financial Information: Credit card or bank details, payment history, deposit information, and credit checks/scores (where permitted by law).
Identification: Government-issued ID (e.g., driver's license or passport) for verification and fraud prevention.
B. Network & Service Usage Information
This information is generated by your use of our mobile network and services:
Call & Text Details (Metadata): Phone numbers you call or text, the date, time, and duration of calls, and the time and date of texts. We don't generally monitor or store the content of your communications.
Location Data: Real-time information about the geographic location of your mobile device, derived from your device's connection to our cell towers and network (Cell Site Location Information).
Data Usage Information: Websites visited, applications used, data volume consumed, and internet protocol (IP) addresses.
Device & Equipment Information: Mobile Device ID (IMEI/MAID), SIM card number, device type, operating system, and unique device identifiers.
C. Website & App Usage Information
We use cookies, web beacons, and similar technologies to collect information about your interactions with our website and mobile application (if applicable), including browsing history, search queries, and pages viewed.
2. How We Use Your Information
We use the collected information for various business and service-related purposes:
To Provide and Maintain Service: To establish, activate, and manage your account; process billing and payments; deliver and troubleshoot network connectivity; and ensure service quality.
Customer Care: To respond to your inquiries, technical support requests, and service-related communications.
Fraud Prevention & Security: To protect you and Nimbus Communications from fraudulent activity, network abuse, and unauthorized access to your account.
Marketing & Personalization: To send you offers, promotions, or advertisements for our products and services, and those of our partners, based on your service usage, location, and interests. (See Section 4 for Opt-Out Rights).
Business Operations: For network planning, aggregate statistical analysis, and to improve our services, network performance, and business strategy.
Legal & Regulatory Compliance: To comply with applicable laws, respond to legal processes (like court orders or warrants), and cooperate with law enforcement.
3. Sharing Your Information
We do not sell your personal information in exchange for money. However, we may share information with third parties for the purposes described below:
Affiliates & Service Providers: We share data with third-party vendors and contractors who perform functions on our behalf (e.g., billing, network maintenance, credit checks, marketing). These parties are required to protect your data and only use it for the contracted purpose.
Emergency Services: We disclose location information to emergency services (e.g., 911/999/112) or to notify family in case of emergency.
Business Transfers: Information may be disclosed as part of a merger, acquisition, sale of company assets, or transition of service to another provider.
Legal Compliance: We will disclose information if required to do so by law, court order, or governmental regulation, including disclosures for national security or law enforcement purposes.
Aggregated/Anonymized Data: We may share non-personally identifiable information, such as aggregated usage statistics, with partners or advertisers to analyze trends or market our services.
4. Your Privacy Choices and Rights
You have choices regarding how your data is used.
Marketing Opt-Out: You can opt out of receiving promotional email or SMS messages from Nimbus Communications by following the "unsubscribe" instructions in the communication or by contacting Customer Service.
"Do Not Sell or Share" Preference: You have the right to opt out of the sharing of certain data (such as advertising IDs and usage data) for targeted advertising or marketing purposes. To exercise this right, please contact us at info@nimbuscommunications.com.
Access & Correction: You have the right to request access to the personal information we hold about you and request that we correct any inaccurate or incomplete data.
Deletion: You may request the deletion of your personal information, subject to our legal obligations for data retention (e.g., billing records, compliance data).
5. Data Security
We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or mobile network can be guaranteed to be 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide you with mobile service, maintain our business records for audit purposes, resolve disputes, and comply with our legal, tax, and regulatory obligations.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Effective Date" at the top of the policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@nimbuscommunications.com
Mailing Address: 510 West Georgia St , Vancouver , BC , V6B 0M3
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